Tradies often encounter clients who don’t take responsibility for their own mistakes and instead try to shift the blame. Whether it's a poorly installed fixture or a mistake in design that they made, they will often point the finger at the tradie, expecting them to fix it at no extra cost. This issue can create stress, wasted time, and a financial loss for the tradie.
Here’s how to spot these clients, protect yourself, and avoid getting caught up in unnecessary disputes.
What Does This Look Like?
It starts with a job being completed to the agreed specifications. Everything is fine until the client notices an issue, often one they caused, and suddenly it’s the tradie’s fault. Some examples include:
- • "I don’t know why it’s leaking—didn’t you check that?"
- • “You didn’t secure the cabinet properly, now it’s fallen!”
- • “I didn’t ask for that to be fixed, but now you’ve caused a problem.”
Signs of a Scope Shifting Client
Look for these signs to spot scope shifters before the job begins:
- • Hesitation during price discussions or vague questions.
- • Uncertainty about what the quote includes.
- • Casual mention of additional tasks during the quote that resurface once the job starts.
- • Shifting priorities or changes in expectations after the job has begun.
These signs show the client isn’t locked into their initial expectations, and they’ll expect flexibility once you start working.
Why Do Clients Do This?
The reason is simple: they want to avoid the cost of fixing the issue. By shifting the blame onto the tradie, they can save money and avoid taking accountability. This is often a tactic to reduce their own liability.
In other cases, clients don’t fully understand how their decisions affected the job. They may have altered the work or tried to handle things themselves but are too quick to blame the tradie when something goes wrong.
Regardless of the reason, the result is the same: the tradie is left to deal with the consequences.
The Impact on Tradies
The consequences of clients shifting blame are significant:
- • Reputation Damage:When clients accuse you of making mistakes that aren't your fault, it can hurt your credibility. If the dispute escalates, the client may leave a bad review on platforms like Google Maps.
- • Financial Loss:If you take on the responsibility of fixing issues that aren’t your fault, you’re losing money. Clients who don’t pay for the added work or materials required to fix their mistakes make the job less profitable.
- • Stress and Time Wasted:Spending extra time on tasks that you shouldn’t be doing is a massive drain on your schedule. This leads to other jobs being delayed and additional stress that could’ve been avoided if proper boundaries were set.
How Feed4ward Helps You Avoid These Clients
Tradies can prevent these issues by being proactive. Feed4ward is an app that helps tradies check reviews from other tradies about clients before accepting a job. If a client has a history of blaming others for mistakes or causing disputes, you’ll know before you agree to work with them.
By using Feed4ward, you can:
- • Avoid clients with a history of disputes.
- • Read real feedbackfrom other tradies, saving you time and stress.
- • Make informed decisionsabout whether a job is worth taking.
It’s much easier to protect yourself from clients who might cause problems before the job begins. The best way to avoid being blamed for a client’s mistakes is to set clear boundaries and expectations from the start:
- • Be clear in your quote.
- • Document everything.
- • Communicate upfront.
Include specific details about what is and isn’t included. This way, there’s no confusion about what the job entails.
If the client requests changes during the job, write it down. Get approval for any additional work in writing, so there’s no ambiguity later.
Let the client know if they want extra work done, they will need to agree to the new price before you start. This makes it clear that you won’t absorb additional work without fair compensation.
Conclusion
When clients try to shift the blame for their mistakes onto tradies, it’s not just frustrating; it’s damaging to your time, your reputation, and your income. By using tools like Feed4ward, you can avoid these issues before they escalate. Feed4ward helps tradies make informed decisions about who to work with, giving you a layer of protection before you even agree to a job.
Don’t let clients off the hook when they’ve made mistakes. Protect your time and your business with the right tools. Start using Feed4ward today. It’s free to download, and it’s the easiest way to check reviews from other tradies, giving you the power to avoid the clients who won’t take responsibility.